STATE OF NEW HAMPSHIRE
CLASSIFICATION: INFORMATION TECHNOLOGY MANAGER I
Class Code: 5200-28 Date Established: 03-21-97
Occupational Code: 7-1-1 Date of Last Revision: 12-28-01
BASIC PURPOSE: To manage information technology services, software processes, and procedures to increase the efficiency of agency operations.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
· Analyzes or manages information technology related to agency computerized systems including coordinating with vendors and managing vendor contracts as necessary.
· Implements changes to information technology development/maintenance standards.
· Designs and monitors statistical data with respect to systems under maintenance and development.
· Advises and trains personnel in procedures and operations to maximize efficient use of information technology.
· Coordinates and directs information technology use, development and implementation within development groups.
· Implements problem tracking tools and validates their results, insuring accurate and timely reporting of information.
· Analyzes systems problems, monitors system data bases in order to ensure their integrity, and provides technical assistance to agency staff.
· Performs trend analysis as necessary to forecast future information technology needs.
Skill: Requires skill in analyzing and interpreting data, policy and procedures OR in using equipment in order to arrive at logical conclusions or recommendations.
Knowledge: Requires logical or scientific understanding to analyze problems of a specialized or professional nature in a particular field.
Impact: Requires responsibility for achieving major aspects of long-range agency objectives by planning short- and long-term organizational goals, reviewing recommendations for procedural changes, and developing or revising program policies. Errors at this level result in incorrect decisions at an administrative level, and are detected subsequent to implementation in an overall evaluation process.
Supervision: Requires delegating supervisory or program responsibilities to subordinate managers, with overall accountability for hiring employees and approving program policies. The supervisor in this position assumes responsibility for an organizational unit, including developing long-range plans, analyzing staffing requirements, and formulating systemwide policies and procedures.
Working Conditions: Requires performing regular job functions in a controlled environment with minimal exposure to disagreeable job elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including continuous walking or operating simple equipment for extended periods of time as well as occasional strenuous activities such as reaching or bending.
Communication: Requires reviewing summaries and reports and making decisions to solve problems or to achieve work objectives as well as articulating and expressing those solutions and goals. This level also requires formal presentations of solutions and goals to employees and the general public to increase the responsiveness of the agency toward the demands of its client system.
Complexity: Requires formulating the combination of overall job functions in order to address highly diverse or novel situations requiring new concepts and imaginative approaches to a wide range of intellectual and practical problems.
Independent Action: Requires independent judgment in planning and evaluating work procedures and in supervising the development of professional, technical and managerial standards under administrative direction and according to broad departmental guidelines.
Education: Bachelor's degree from a recognized college or university. Each additional year of approved formal education may be substituted for one year of required work experience.
Experience: Six years of experience in information technology or data management. Each additional year of approved work experience may be substituted for one year of required formal education.
License/Certification: None required.
RECOMMENDED WORK TRAITS: Knowledge of the capabilities and applications of information technology to solve major problems associated with organizational management. Knowledge of contemporary techniques used in the analysis and design of information technology systems. Knowledge of the principles and techniques of forms in information processing or information systems environment. Ability to analyze functions and organize into an effective operation. Ability to communicate effectively. Ability to establish and maintain effective working relationships with federal and state employees as well as the general public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.
Last Updated 01/07/03