STATE OF NEW HAMPSHIRE
CLASSIFICATION: RETAIL STORE MANAGER I
Class Code: 7691-14 Date Established: 07-01-50
Occupational Code: 1-3-6 Date of Last Revision: 11-15-07
BASIC PURPOSE: To perform routine supervisory duties in assisting with the operation of a retail store.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
· Works under the general supervision of store manager in assisting with managing daily store operations such as opening and closing the store, setting up merchandising displays and equipment, making deposits, and taking inventory.
· Supervises staff up to the Retail Store Clerk II level, prepares work and time schedules for employee job assignments, and reviews work of store personnel for accuracy.
· Provides routine training and guidance on merchandising techniques and customer relations to new store employees.
· Assumes responsibility for all levels of inventory control and security (fraud deterrence), accounts for stock, and maintains inventory, including anticipating sale items as necessary.
· Calculates totals of sales transactions, and prepares and makes bank deposits.
· Schedules, according to need and within budget, usage of the funds allotted to the store annually to staff temporary Laborer and Retail Store Clerk I positions.
· Reviews computer print-outs on stock and makes recommendations to improve inventory control.
· Assists in preparing regular and special reports covering sales, stock on hand, receipts of merchandise, cash receipts, deposits and other activities.
· Assumes responsibility for merchandising the retail sales area of the store to follow NH State Liquor Commission guidelines.
Skill: Requires skill in recommending routine changes in standardized operating procedures OR in retrieving, compiling, and reporting data according to established procedures OR in operating complex machines.
Knowledge: Requires understanding and using business or trades vocabulary or basic arithmetic to perform standard operating procedures.
Impact: Requires responsibility for contributing to immediate, ongoing agency objectives by facilitating the direct provision of services to the public or other state agencies. Errors at this level result in inaccurate reports or invalid test results and require a significant investment of time and resources to detect.
Supervision: Requires direct supervision of other employees doing related or similar work, including scheduling work, recommending leave, reviewing work for accuracy, performance appraisal, or interviewing applicants for position vacancies.
Working Conditions: Requires performing regular job functions in a controlled environment with minimal exposure to disagreeable job elements and little risk of hazard to physical or mental health.
Physical Demands: Requires medium work, including continuous strenuous activities such as frequent reaching, bending, or lifting as well as performing work activities which require fine manual dexterity or coordination in operating machines or equipment.
Communication: Requires explaining facts, interpreting situations, or advising individuals of alternative or appropriate courses of action. This level also requires interviewing or eliciting information from state employees or members of the general public.
Complexity: Requires a combination of job functions to establish facts, to draw daily operational conclusions, or to solve practical problems. This level also requires providing a variety of alternative solutions where only limited standardization exists.
Independent Action: Requires a range of choice in applying a number of technical or administrative policies under general direction and making routine decisions or in recommending modifications in work procedures for approval by supervisor.
Education: Graduation from high school or G.E.D. equivalent. Each additional year of approved formal education may be substituted for one year of required work experience.
Experience: Three years’ experience in a position involving public contact work and retail store experience, one year of which shall have been in a supervisory position.
License/Certification: Valid driver’s license required for travel to different store locations.
RECOMMENDED WORK TRAITS: Thorough knowledge of principles and methods of retail store management and merchandising. Thorough knowledge of bookkeeping methods and procedures applicable to the maintenance of retail store records. Thorough knowledge of inventory control and sound stock handling and recording methods and procedures. Working knowledge of procedures and policies prescribed for the operation of state stores. Ability to plan, assign and supervise the work of subordinates. Ability to perform mathematical computations with speed and accuracy and prepare required reports. Ability to effectively train subordinate employees in the operation of a state liquor store. Ability to establish and maintain effective working relationships with other employees and customers. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.
Last Updated 10/21/04