STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: SUPERVISOR,
BENEFITS ADJUDICATION UNIT
Class Code: 8610-24
Date Established: 09-26-00
Occupational
Code: 7-7-3
Date of Last Revision: 01-18-07
BASIC PURPOSE: To supervise,
plan, coordinate, and evaluate unemployment compensation services within the
Benefit Adjudication Unit in accordance with state and federal laws and
regulations and departmental policy.
CHARACTERISTIC
DUTIES AND RESPONSIBILITIES:
·
Coordinates and
monitors programs of employment and unemployment compensation services to
assist the public and to insure quality delivery of services.
·
Manages work
assignments, staffing and programs in the Benefit Adjudication Unit.
·
Plans and conducts staff
training sessions and conferences to achieve program objectives and new and
revised procedures.
·
Analyzes progress
reports, workloads, statistics and unit conferences to coordinate effective
unit operations.
·
Reviews, prepares,
and makes decisions on unit programs and operation effectiveness.
·
Supervises and
directs staff responsible for unemployment compensation claims taking,
processing and adjudication of intrastate, interstate, combined wage, federal
and military claims and other federal UI programs to ensure proper and timely
payment of benefits.
·
Trains, allocates and
transfers staff to meet normal and emergency workload conditions.
·
Supervises staff
responsible for answering inquiries from claimants, employers, other
departmental sections and the public to ensure accurate information is
provided.
·
Monitors claims
taking and adjudication activities for determining eligibility for unemployment
compensation benefits in order to ensure equal and consistent application of
law, rules, and policies.
·
Oversees Unemployment
Compensation programs to insure proper program operation and to identify areas
in need of corrective action.
·
Identifies problems
and proposes solutions for the claims taking and adjudication components of the
UI Program in order to identify staff training needs, and recommend changes to
unemployment compensation law, rules and policies.
DISTINGUISHING
FACTORS:
Skill: Requires skill
in developing formats and procedures for special applications OR in
investigating and reviewing the use of equipment and data for a specialized
function.
Knowledge: Requires
logical or scientific understanding to analyze problems of a specialized or
professional nature in a particular field.
Impact: Requires
responsibility for achieving direct service objectives by assessing agency
service needs and making preliminary recommendations for the development of
alternative short-term program policies or procedures. Errors at this level result in
incomplete assessments or misleading recommendations causing a disruption of
agency programs or policies.
Supervision: Requires
direct supervision of programs or of employees doing work which differs from
the supervisor, including disciplining employees, solving personnel problems,
recommending hiring and terminating employees, and developing work
methods. The supervisor in this
position manages a working unit or section with responsibility for employee
performance appraisal.
Working
Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical
Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires
reviewing summaries and reports and making management level decisions to solve
problems or to achieve work objectives as well as articulating and expressing
those solutions and goals. This
level also requires formal presentations of solutions and goals to employees
and the general public to increase the responsiveness of the agency toward the
demands of its client system.
Complexity: Requires
coordinating a combination of diverse job functions in order to integrate
professional and technical agency goals.
This level also requires considerable judgment to implement a sequence
of operations or actions.
Independent
Action: Requires independent judgment in
planning and evaluating work procedures and in supervising the development of
professional, technical and managerial standards under administrative direction
and according to broad departmental guidelines.
MINIMUM
QUALIFICATIONS:
Education: Bachelor’s
degree from a recognized college or university. Each additional year of approved formal education may be
substituted for one year of required work experience.
Experience: Five years'
experience in the field of personnel, business management or public
administration, including at least one (1) year supervisory experience. Each
additional year of approved work experience may be substituted for one year of
formal education.
License/Certification: Possession of
a valid New Hampshire driver's license and/or have access to transportation for
statewide travel.
SPECIAL
REQUIREMENTS:
For appointment consideration, the Supervisor BAU applicants
must successfully participate in a structured interview measuring possession of
knowledge, skills and abilities identified as necessary for satisfactory job
performance by this class specification.
The structured interview is developed and administered, according to
Division of Personnel guidelines, by representatives of the state agency in
which the vacancy exists.
If the candidate selected does not have the one year
supervisory experience, the position will be downgraded by either one or two
labor grades until such time as the selected candidate completes the Level I,
Public Supervisor Program under the New Hampshire Certified Public Management
Program.
Those with at least one year supervisory experience must
attend training in the following:
Personnel Rules Review, Personnel Appeals Board, Performance Evaluation
and Appraisal.
RECOMMENDED
WORK TRAITS: Knowledge of federal and state laws and
regulations governing the programs to which assigned, and of federal and
community resources and organizations.
Working knowledge of research and planning methods and planning
techniques. Ability to communicate
tactfully and effectively both orally and in writing. Ability to understand and interpret the functional
interrelationship of policy, regulations and procedures and to evaluate the
impact on programs, service delivery, clients and staff. Ability to detect and define problem
areas and causes and to create and develop effective solutions, including the
exercise of sound judgment in evaluating situations, planning action, making
decisions and setting priorities.
Ability to work independently to develop new or alternative approaches
to meet changing and variable conditions.
Ability to work independently.
Ability to communicate effectively and establish and maintain effective
relationships with co-workers, employees, employers, government or community
organizations, and the general public.
Ability to use a variety of electronic and telecommunications equipment
including personal computers.
Proficiency in Internet applications requiring data entry, links,
browser and search functions. Must
be willing to maintain appearance appropriate to assigned
duties and responsibilities as determined by the agency appointing authority.
DISCLAIMER
STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 10/21/04
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