STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: LICENSE CLERK
Class Code: 5738-11
Date Established: 04-24-92
Occupational Code: 1-2-2
Date of Last Revision: 12-28-01
BASIC PURPOSE: To perform clerical duties involving
the maintenance of records and processing of license applications including the
preparation of over-due accounts, suspensions, fines and violations,
maintaining records of all licenses and posting changes.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Issues new licenses,
dates and codes applications for computer input and prepares files for
licensees.
·
Checks all
applications of licenses for correctness and completeness.
·
Prepares lists of
overdue accounts, suspensions and regrants; and processes all violations and
inputs into computer.
·
Performs record
checks on past and current licensees, as required by investigations.
·
Types licensing
reports, organizes lists, prepares general correspondence and maintains files.
·
Performs computer
input duties and trains other employees in the use of the terminal as necessary
to office management functions.
·
Performs other
clerical duties as required, such as answering questions to clarify policies,
procedures regulations.
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DISTINGUISHING FACTORS:
Skill: Requires skill in recommending routine
changes in standardized operating procedures OR in retrieving, compiling and
reporting data according to established procedures OR in operating complex
machines.
Knowledge: Requires understanding and using
business or trades vocabulary or basic arithmetic to perform standard operating
procedures.
Impact: Requires responsibility for
contributing to agency objectives by ensuring the accuracy of support
activities within one or more organizational units. Errors at this level affect the work of others or have
measurable monetary consequences, and require verification and correction in
order to complete succeeding work operations.
Supervision: Requires partial supervision of other
employees doing work which is related or similar to the supervisor, including
assigning job duties, providing training, giving instructions and checking
work.
Working Conditions: Requires performing regular job
functions under good conditions in a safe working environment.
Physical Demands: Requires sedentary work, including
continuous sitting or occasional standing and walking.
Communication: Requires explaining facts, interpreting
situations, or advising individuals of alternative or appropriate courses of
action. This level also requires
interviewing or eliciting information from state employees or members of the
general public.
Complexity: Requires a combination of job functions
to establish facts, to draw daily operational conclusions, or to solve
practical problems. This level
also requires providing a variety of alternative solutions where only limited
standardization exists.
Independent Action: Requires a range of choice in applying
a number of technical or administrative policies under general direction and in
making routine decisions or in recommending modifications in work procedures
for approval by supervisor.
MINIMUM QUALIFICATIONS:
Education: Graduation from High School or G.E.D.
equivalent, including or supplemented by courses in bookkeeping principles,
typing and records management.
Each additional year of approved formal education may be substituted for
one year of required work experience.
Experience: Three years of clerical experience,
typing, secretarial or related office work.
License/Certification: None required.
RECOMMENDED WORK TRAITS: Considerable knowledge of modern office
practices, procedures and equipment. Knowledge of record keeping and
reporting. Some knowledge of
licensing policies, rules, policies, procedures, and functions. Knowledge of registration and
application procedures. Ability to
perform mathematical computations with speed and accuracy. Ability to understand and follow oral
directions. Ability to type at
moderate speed. Ability to
maintain a filing system. Ability
to establish and maintain good working relationships with other employees and
the general public. Must be
willing to maintain appearance appropriate to assigned duties and
responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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